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Refund Policy

1. Introduction

At Harpiya Software Technologies, LLC ("we," "us," "our"), we strive to provide the best services to our customers. If you are not entirely satisfied with your purchase, we’re here to help. This Refund Policy explains the terms and conditions under which you may request a refund for services purchased from us, including Web Hosting, Cloud Services, Domain Name Services, Server Services, Email Services, Custom Software Support, and Website and Software Design (collectively, the "Services").

2. Refund Eligibility

Refunds are only available for the following Services under specific conditions:

  • Web Hosting and Cloud Services: You may request a refund within 30 days of the initial purchase date. Refunds are not available for renewals or recurring billing.
  • Domain Name Services: Domain name registrations and renewals are non-refundable. In certain cases, a refund may be possible within 24 hours of purchase if the domain name has not been registered yet.
  • Server Services: You may request a refund within 30 days of the initial purchase date for any server services. Refunds are not available for renewals or recurring billing.
  • Email Services: You may request a refund within 30 days of the initial purchase date. Refunds are not available for renewals or recurring billing.
  • Custom Software Support and Website/Software Design: Refunds for these services are handled on a case-by-case basis. If you are unsatisfied with the work provided, please contact us to discuss the issue.

3. Non-Refundable Services

The following services are non-refundable:

  • Setup fees.
  • Any third-party services or products.
  • Custom development work beyond initial consultation and planning.

4. How to Request a Refund

To request a refund, please contact our customer support team at info@harpiya.com with the following details:

  • Your name and contact information.
  • The service for which you are requesting a refund.
  • The reason for your refund request.

5. Processing Refunds

Refunds will be processed within 7-10 business days from the date of approval. Refunds will be issued to the original payment method used during the purchase. We are not responsible for any delays caused by the payment processor or your financial institution.

6. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. We will notify you of any changes by posting the updated Policy on our website. Your continued use of our Services following the posting of changes constitutes your acceptance of such changes.

7. Contact Information

If you have any questions about this Refund Policy, please contact us at:

  • Company Name: Harpiya Software Technologies, LLC
  • Address: 651 N Broad St, Suite 201, Delaware Middletown 19709 United State
  • Email: info@harpiya.com